Act Comparison
Consumer Forum vs Civil Court
A consumer forum hears consumer disputes only. It charges a nominal fee, needs no lawyer, targets 90 days, and the District Commission handles claims up to ₹50 lakh. A civil court hears any civil dispute with no claim limit, but takes years and carries court and lawyer costs. Consumer complaints can be filed online through the e-Jagriti portal.
| Aspect | Consumer Forum | Civil Court |
|---|---|---|
| Jurisdiction | Consumer disputes only | All civil disputes |
| Cost | Low (nominal filing fee) | Higher (court fees, lawyer costs) |
| Lawyer Required | No — can self-represent | Strongly advisable |
| Speed | Faster (90 day target) | Slower (years) |
| District Level Limit | Up to ₹50 Lakh | No limit |
| Relief Available | Refund, replacement, compensation, punitive damages | Damages, injunctions, specific performance |
| Governing Law | Consumer Protection Act, 2019 | CPC, 1908 |
| Online Filing | Yes — e-Jagriti portal | Limited |